49er Casino
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Code of Conduct
We feel our customers should know that our organization VOLUNTARILY abides
by a strict set of ethical guidelines established by the Interactive Gaming
Council. We call it our "Code Of Conduct":
1. Compliance:
49er Casino abides by the laws and regulations of the jurisdiction within
which we do business (Curacao). 49er Casino will provide evidence of our
gaming license upon request and operates under the authority and within the
extent of that license.
2. Accountability:
To enhance customer confidence in the soundness of our gaming system, 49er
Casino voluntarily agrees to make our systems, algorithms and practices
available for inspection and review by any legitimate gaming commission or
governmental authority.
3. Consumer Privacy and Data Protection:
49er Casino has designed all services to protect customer privacy and
confidentiality. 49er Casino has instituted controls to detect and eliminate
fraud and to protect data and the system from internal and external hacking.
4. Truth in Advertising:
49er Casino shall be truthful in all advertising and promotional efforts
and shall publish only accurate information about our operations. Gaming and
wagering rules and registration procedures are made available to the public
online.
5. Dispute Resolution and Audit Trails:
In order to provide timely and efficient dispute resolution, 49er Casino
retains detailed transaction records of all financial dealings. These records
are archived and accessible to the client, any legitimate gaming commission,
or government authority upon request.
6. Limiting Access by Minors:
49er Casino maintains adequate controls to prohibit minors from accessing
our gaming system. These controls require customers to declare that they are
of lawful age and 49er Casino institutes reasonable measures to verify this
information.
7. Controlling Compulsive Gambling:
49er Casino is committed to detecting and reducing compulsive gambling. Our
procedures include monthly deposit limits and analysis of gambling patterns.
8. Banking and Transaction Processing:
49er Casino conducts our banking and financial affairs in accordance with
accepted standards of internationally recognized banking institutions. 49er
Casino adheres to all jurisdictional laws pertaining to transaction reporting.
9. Payouts:
49er Casino maintains customer balances in cash, or cash equivalent,
ensuring that 100% of each customer's balance is available for immediate
withdrawal. In addition, 49er Casino is committed to prompt payment of all
customer withdrawals.
Disclaimer
"49er Casino" is a registered Trademark of CCMH, Ltd.
Please check with local authorities regarding gambling in your state,
territory, or country.
Each player agrees that he/she is SOLELY and SEPARATELY responsible for
complying with the laws of their jurisdiction.
Where specifically prohibited by law, players are encouraged to play for
free in the practice mode.
Game Fairness
The most important part of an on-line casino is a specially designed
program called the "random number generator". This is the program
that generates a sequence of numbers, which correspond to various card types,
dice throws, etc. A good random number generator is one that generates numbers
that are:
Evenly distributed and not correlated
Unpredictable If a random number generator is evenly distributed and not
correlated, each number will be hit approximately the same number of times
after a large number of runs. If a random number generator is unpredictable,
you will not be able to predict the next number in a series no matter how many
previously generated numbers you have studied.
Both the practice and online versions of 49er Casino use a random number
generator to create the cards, rolls, or bars in the various games with the
exception of sports betting and each game undergoes extensive testing.
First, we imitate all possible situations and determine whether the rules
are obeyed, payouts are properly paid, etc. Then the random number generator
is added and tests are run with automated agents.
The optimal strategy is implemented for games where strategy is involved
(blackjack, poker, etc.) and for games of chance (red dog, baccarat etc.) a
random bet choice is implemented.
Depending on the game, between 1 and 10 million bets are run. If the
frequency of winning combinations and general payouts are within expectations,
the game is passed to a Quality Assurance team of engineers who play that game
to insure its flawless play. All games are tested on the real gaming server.
Only when a game passes these tests will it be available to play.
Again, the same random number generator code is used in both the practice
and real versions but when you are playing for real money, you will be
connected to our online server which will be sending the numbers to your
computer.
For more information, please visit our "Game Fairness FAQ" page.
Deposits held in Insured Banks & Each ECash Direct account is Insured
up to $100,000 USD
On July 1, 2001, our eCash provider ECash Direct (UK) Limited announced
that it had purchased a surety bond to protect the balances of its customer's
E-commerce accounts. This bond is written by Indemnity Insurance Company of
North America, an A.M. Best rated A (Excellent) insurer and part of the ACE
group of companies. The bond is written in the aggregate amount of U.S. $2.5
million, with a per customer sublimit of U.S. $100 thousand.
What does this mean to you? Along with the most state-of-the-art E-commerce
system available on the Net, the surety bond is there to respond in the event
that ECash Direct (UK) Limited is financially insolvent and a customer has
sustained a loss of funds resulting either from fraud and/or errors or
omissions on the part of ECash Direct (UK) Limited officers and/or employees.
The detail of the surety bond is provided for informational purposes only
and is not intended to be representative of coverage that may exist in any
particular situation. The terms and conditions of the surety bond must be read
carefully and govern the question of coverage in a particular factual
scenario.
ECash Direct accounts are insured by Indemnity Insurance Company of North
America.
Wager Limits
CASINO GAME MAXIMUM WAGERING LIMIT MINIMUM WAGERING LIMIT Roulette $300 $5
European Roulette $300 $5 Blackjack $300 $5 (version3.02) $2 (version 4.0)
Spice Island Poker $300 $5 Video Poker $5 per coin $0.25 Craps $500 $5
Baccarat $300 $5 Keno $5 $0.25 Pai Gow Poker $300 $5 Slots $5 per coin $0.25
Red Dog $300 $5 Bonus Let It Ride Poker $100 $6 Sports Wagering $1,000 $10
JACKPOT GAME RESET VALUE $0.25 - Triple Olives $1,250.00 $1 - Triple Olives
$5,000 $0.25 - Super Jackpot $1,000 $1 - Super Jackpot $4,000 Rags to Riches
$100,000 Spice Island Poker $100,000
Deposit Limits
Effective October 24, 2002, our ECash Direct processor, ECash Direct (UK)
Limited, established weekly deposit limits by credit card to ECash Direct
accounts at:
$5,000 USD (upon registration)
Weekly deposit limits are reset each Friday at 12:00am EST.
Minimum Deposit $20 USD.
You can apply for an increase in your personal credit limit once you have
established at least three months of credit history with our ECash Direct
processor, ECash Direct (UK) Limited.
To apply for a personal credit increase, please send a blank e-mail to
credit.request@ecashdirect.net and they will immediately send you an
application form, via email. Once you complete it and return it to them,
they'll let you know what your new limit has been increased to.
For detailed information on the different methods available for depositing
funds, please visit the ECash Direct section of our website. Or you can phone
our toll free ECash Direct hotline at 1-877-874-0274.
No Minors
49er Casino WILL NOT accept bets or wagers from or pay winnings to any
player who is:
An under-age minor (under the age of 18) Who resides in an area where
online gaming is expressly prohibited by law In registering with our online
casino, the player has entered into a valid contract and agrees to be bound by
the terms and conditions thereof including all gaming rules and regulations.
It is expressly agreed and understood that the contract:
Is entered into in the countries and jurisdictions of Antigua & Barbuda
and Dominica Shall be construed and interpreted in accordance with the laws of
Antigua & Barbuda and Dominica Constitutes that all casino activity (play)
occurs in the country and jurisdiction of Antigua & Barbuda and Dominica
Player agrees that he/she is SOLELY and SEPARATELY responsible for complying
with the laws of their jurisdiction. Where specifically prohibited by law,
players are encouraged to play for free in the practice mode.
Privacy & Security
When choosing an online casino, we know that privacy and security is at the
top of your priority list. That's why we've put so much emphasis on them at
49er Casino.
TRANSACTION SECURITY
49er Casino clients use ECash Direct's system to process all financial
transactions. In addition to the extensive security measures implemented
within 49er Casino software and gaming servers, the ECash Direct system
utilizes the ECash Direct Security System to protect all information sent over
the Internet. In their first two and a half years of operation, ECash Direct's
unique and proven client-server technologies have processed well over 1.5
million credit card transactions without any compromise or hack of customer
data or funds.
ACCOUNT SECURITY
Each account at 49er Casino is subject to the following security measures:
1. Access to funds:
49er Casino maintains customer balances in cash, or cash equivalent,
ensuring that 100% of each customer's balance is available for immediate
withdrawal subject to PIN verification. Deposits and withdrawals at 49er
Casino are made on-line in real-time and are secured by the ECash Direct
Security System.
2. Account balances insured:
On July 1, 2001, our eCash provider ECash Direct announced that it had
purchased a surety bond to protect the balances of its customer's E-commerce
accounts. This bond is written by Indemnity Insurance Company of North
America, an A.M. Best rated A (Excellent) insurer and part of the ACE group of
companies. The bond is written in the aggregate amount of U.S. $2.5 million,
with a per customer sublimit of U.S. $100 thousand.
What does this mean to you? Along with the most state-of-the-art E-commerce
system available on the Net, the surety bond is there to respond in the event
that ECash Direct is financially insolvent and a customer has sustained a loss
of funds resulting either from fraud and/or errors or omissions on the part of
ECash Direct officers and/or employees.
1. The detail of the surety bond is provided for informational purposes
only and is not intended to be representative of coverage that may exist in
any particular situation. The terms and conditions of the surety bond must be
read carefully and govern the question of coverage in a particular factual
scenario.
ECash Direct accounts are insured by Indemnity Insurance Company of North
America.
3. Controlled access:
Your 49er Casino account can only be accessed with a unique username
(alias) and password from the original computer where the account was opened.
A user may choose to create a login disk to be able to access his or her
account from different computers, but this is at the sole discretion of the
user. 49er Casino accepts no responsibility for any fraud resulting from the
use of lost or misplaced disks.
4. Personal information verification:
All users must register with their full mailing address and full legal name
(no initials or abbreviations) when creating an account at 49er Casino. An
address change must be verified in writing via fax. Users found to have
registered with an abbreviated or false name or mailing address are subject to
having their account(s) locked.
5. Withdrawal verification:
All withdrawals are subject to PIN (Personal Identification Number)
verification. A PIN is sent to each user via snail mail the following business
day after an initial deposit is made.
6. Account identifiers:
When you establish your account, it will be identified by a unique account
number which is automatically generated. This account number cannot be
changed.
7. Account statements:
Account statements may be reviewed on-line in real-time, 24 hours a day.
8. 24 hour phone/e-mail support:
If for any reason you would like to discuss your 49er Casino account with
one of our representatives, please do not hesitate to consult our Customer
Care page which can be found in the "Help" section of our website.
Our Software
49er Casino uses software developed by Cryptologic Inc., currently a
publicly traded stock on the Toronto Stock Exchange and is trading under the
ticker symbol CRY, and is licensed to us by WagerLogic Limited, a wholly owned
subsidiary of Cryptologic Inc., Our ECash Direct system is licensed to us by
ECash Direct (UK) Limited.
Features of 49er Casino
40 casino games
6 Multiplayer games
Blackjack, Baccarat, American & European Roulette, Spice Island Poker,
Bonus Let It Ride Poker, European Roulette Browser-based & Multi-Featured
Sports Book
Real-time chatting
3-D rendered graphics and digital sound
Free and easy upgrades
Multi-platform support
Rest-easy game security
Guaranteed account security
The Best COMP Program choices in the business!
24/7 FREE technical support/customer service
We offer our players the widest variety of high quality casino games found
anywhere on the Internet:
Single & Multi- Player Blackjack
Single & Multi- Player Roulette
Single & Multi- Player European Roulette
Single & Multi- Player Baccarat
Single & Multi- Player Bonus Let it Ride Poker
Single & Multi- Player Spice Island Poker
Craps
Slots: Lucky 7s - Galactic Odyssey - Sphinx Hijinx - Storm the Castle -
Safe Cracker - Forbidden Fruit - High Noon - Flower Power Video Poker: Jacks
or Better - Joker Poker - Deuces Wild - All American - 10's or Better - Double
Bonus
Video Slots: Reel in the Cash - Aladdin's Lamp - Buccaneer's Bounty
Red Dog
Keno
Pai-Gow Poker
Full Sports Book
Break the Bank - Daily chance to win $100,000 for free.
Progressive Jackpot Games Single & Multi-Player Spice Island Poker
$0.25 Triple Olives $1 Triple Olives $0.25 Super Jackpot $1 Super Jackpot Rags
to Riches
Multi-Player games
Included in our package of casino games are 6 Multi-player games -
Blackjack, American & European Roulette, Baccarat, Spice Island Poker,
Bonus Let It Ride Poker. These 6 games truly complete the casino experience.
Enjoy sitting at the same table with other players and chat as you decide
whether to hit that hard 16 or double down on that eleven.
Browser Based & Multi-featured Sports Book
In addition to our 40 casino games, 49er Casino features a browser-based
Sports Book. Enjoy wagering on:
Football (college and professional)
Basketball (college and professional)
Hockey
Baseball
Tennis
Boxing
Auto Racing
Horse Racing
Soccer
Golf
We offer straight bets, parlay bets, parlay cards, teaser bets, futures,
half-times, squares and many other prop wagers. For more information, please
visit the "Sports" section of our website.
Real-time chatting
49er Casino gives you the ability to chat with other players online as you
play one of our Multi-player games or from within the lobby of the casino.
Whether you want to talk about sports, gaming tips, or just feel like chatting
and making new friends, 49er Casino makes it easy for you to communicate with
other players.
3-D rendered graphics and digital sound
All the games of 49er Casino are designed with stunning 3-D rendered
graphics and real-life digital sound effects.
Free and Easy Upgrades
Every few months we will release a new game or upgrade. In November 2000,
we released Version 4.0 with so many new features that it's nearly impossible
to list them all. Not only is this new version exciting, but perhaps the best
thing about every new game or upgrade - they are all FREE! Early in 2002, we
hope to release v.5! Stay tuned.
Multi-platform support
49er Casino can be played on any Windows-based PC (95, 98, NT3.5, NT4).
We're very sorry but at this time, our software is not compatible with
Macintosh.
Rest-easy game security
We have taken every precaution to insure that you can completely rely on
fair play and the secure transfer of information at 49er Casino. From our
published code of conduct to ECash Direct's proprietary security algorithms to
the extensive security measures within 49er Casino software itself, we know
that your time with us will be fair, enjoyable, exciting and safe.
On the topic of security, we are often asked "What happens if I lose
connection to the Internet in the middle of a spin or hand?" Our answer -
Don't worry. You can finish games that are interrupted due to a loss of
Internet connection next time you enter the casino.
Guaranteed account security
Clients can be rest assured in the complete security of all information
transmitted over the Internet during their dealings with 49er Casino. This
includes both financial information and game details. Games that are in
progress but are interrupted due to a loss of Internet connection will be
completed the next time you enter the casino. For more information on security
issues, please visit our "Privacy & Security" page for more
details.
The Best COMP Program and other ways to earn FREE Casino Chips!
49er Casino offers its clients many incentive programs including our
award-winning COMP Programs. For all the details, please visit the "COMP
Details" section of our website. In addition, many other contests and
promotions are periodically offered via e-mail and from within the bottom
browser window of 49er Casino
24 hour/7 days a week toll free technical support/customer service
Our policy is instant and accurate customer support. Contact us should you
have any troubles or questions regarding 49er Casino by visiting our
"Customer Care" page located in the "Help" section of our
website.
Promotion terms and conditions
Promotions are intended as a bonus to loyal players, and to attract new end
users to 49er Online Casino. We encourage all to participate in our
promotions, but to refrain from abusing them. Any abuse of a promotion which
comes to the attention of 49er Online Casino may result in the cancellation of
that promotion and/or future promotions.
49er Online Casino reserves the right to limit the number of times end
users may participate in a promotion. Identity of participants will be
determined on the basis of all or any combination of the following: name,
mailing address, email address, credit/charge/debit card number, and any other
forms of identification which may be required. Where multiple participation is
permitted, 49er Online Casino reserves the right to limit the number of
bonuses that may be given to any one participant. 49er Online Casino may, in
its sole discretion, limit the eligibility of end users or of any one end user
to participate in promotions, and to restrict the eligibility of any group or
category of end users to participate in promotions. 49er Online Casino
reserves the right to modify, alter, discontinue or terminate a promotion at
any time for any reason whatsoever, without notice to end users. However, 49er
Online Casino will use reasonable efforts to provide advance notice to end
users of any such modification, alteration, discontinuance or termination.
49er Online Casino, CryptoLogic Inc., WagerLogic Limited and ECash Direct (UK)
Limited shall not be liable for any damages whatsoever arising as a result of
any such modification, alteration, discontinuance or termination of any
promotion, and any such liability shall be borne solely and exclusively by the
end user. 49er Online Casino, CryptoLogic Inc., WagerLogic Limited and ECash
Direct (UK) Limited reserve the right to review transaction records and logs,
from time to time, for any reason whatsoever. If, upon such review, it appears
that end users or any one or combination of them are participating in
strategies which 49er Online Casino, CryptoLogic Inc., WagerLogic Limited and
ECash Direct (UK) Limited in their sole discretion deem to be abusive, 49er
Online Casino, CryptoLogic Inc., WagerLogic Limited and ECash Direct (UK)
Limited reserve the right to revoke the entitlement of such end user(s) to the
promotion. The maximum amount that 49er Online Casino will credit in the form
of a bonus or complimentary credit (i.e. a "COMP") to any household
during any calendar month is set at $500, regardless of the number of accounts
a customer may have opened. Effective May 1, 2003 the following games will be
restricted from counting towards the total wagering amount required to cash-in
any promotion: Single and Multi-Player American & European Roulette Single
and Multi-Player Baccarat All monthly promotions will have a minimum wagering
requirement associated with them (which may change from month to month). The
minimum wagering requirement to cash-in promotional bonuses begins immediately
after the free money has been credited to the player's real account, but not
until such time. To be in compliance with a monthly promotion, players must
either meet the minimum wagering requirement or lose 2 times the promotional
amount during the month the player received the bonus. The minimum wagering
requirement must be fulfilled no later than 30 days after the promotion has
been credited to a players account. Failure to meet the minimum wagering
requirement within 30 days will be cause for the promotional bonus to be
forfeited by the player and for the casino to no longer allow future monthly
promotions to be credited to said player's account. Any player who withdraws
their deposit which triggers the promotion to be credited to their account
before they have met the minimum wagering requirement will be considered a
bonus abuser. It will be the sole discretion of the casino manager as to
whether or not said player will be allowed to continue to receive future
promotions. In such cases where the player has been removed from receiving
future promotions, the player will be notified of the casino managers decision
via email. If, while playing at our casino, you win a sum regarded by the
casino management as worthy of publicity, you agree to make yourself available
for any event of such a nature arranged by the casino. At all times, the
casino will do its utmost to protect your privacy. While the casino protects
all personal data entrusted to us, we reserve the right to use players'
account numbers as well as their first names in any casino announcement about
promotion results. In the event of any dispute, the decision of the casino
manager will be considered full and final. Employees, officers and directors
of 49er Online Casino, its promotional or other agencies, licensees and
licensors, service providers and any other associated or affiliated companies
shall not be eligible for entry. The same terms shall apply to the direct
families of such persons. In case of abuse, 49er Online Casino reserves the
right to discontinue player's membership and to prevent the player from
accessing the casino in the future. Any person deviating from the promotional
rules may be disqualified from any promotional offer and have all bonuses
reversed and / or forfeited.
Depositing Overview
At 49er Casino we accept deposits to your ECash Direct account in the
following ways:
Credit Cards (Visa and Master Card)
Check or Money Orders
ECP (Electronic Check Processing)
Wire Transfers
10% Bonus for Wire Transfers, Certified Checks, Money Orders
10% Bonus for Wire Transfers, Certified Checks, Money Orders - Receive a
10% bonus on your first deposit each month when you send funds via Wire
Transfers, Money Orders and Certified Checks into your ECash Direct account.
Bonus will be credited after you have wagered five times the amount you
deposited.
This and all combined deposit bonuses are limited to $500 per month per
customer (regardless of number of accounts a customer may have opened).
ECash Direct customer service is ready to assist you or answer any
questions. To reach a representative, please contact:
Email: accounts@ecashdirect.net
Toll-Free: 877-874-0274 (North America); 800-0-874-0274 (International)
All charges from ECash Direct (UK) Limited are classified as Purchases by
ECash Direct (UK) Limited. However, please be advised that Visa and/or
MasterCard may classify these charges as Cash Advances and will charge you
accordingly.
Please click on the link to the left to learn about the details pertaining
to the method of deposit that you are interested in.
Withdrawing Overview
At 49er Casino, withdrawals may be made by:
Credit Card Check Electronic Check Processing (ECP). The amount available
for withdrawal is your Withdrawal Limit. Please click on a link to the left to
learn about the details pertaining to the method of withdrawing that you are
interested in.
Transferring
You can transfer funds to another ECash Direct account quickly and easily.
The entire transaction is processed electronically - online.
Accessing the TRANSFER screen
To perform a "TRANSFER" you need to access the ECash Direct
software. To access the "TRANSFER" function from the ECash Direct
main menu click on the "TRANSFER" button. Once you hit the TRANSFER
button, a new window will open on your screen. This is the ECash Direct
Transfer screen.
Transferring funds to another ECash Direct account
To withdraw funds from your ECash Direct account you need to specify:
The Account Number into which the funds are to be transferred
The Amount of the transfer in US dollars. The Personal Identification
Number (PIN) is required in order to authenticate the transaction.
Processing Rules
Transactions are generally completed within one minute of being entered.
The funds are transferred out of your 'from' account and into your 'to'
account immediately.
There is no fee for using this service.
Transfer Limits
ECash Direct (UK) Limited has implemented several controls and safeguards
in order to ensure that the highest level of service is provided to our
customers. Transfer limits are one type of safeguard.
A "transfer limit" is the largest amount of funds that you may
transfer from your ECash Direct account to another ECash Direct account in a
single transaction at a specific point in time.
Your "transfer limit" is determined by several factors:
Balance within account
Method of deposit(s)
Length of time since deposit(s)
Promotion and its requirements
Length of time during which the account has been open
Some restrictions apply. For additional information please contact ECash
Direct by phoning our toll free hotline at 1-877-874-0274.
Transaction Reporting
It is important to keep a record of all of your transfer transactions. To
help you maintain these records you should be aware that your transfer
transactions are recorded and reported on your ECash Direct statement.
Transfer transactions are normally displayed on your ECash Direct statement
as MOV.
Peak Rewards
As of March 1st, 2003 Peak Entertainment is proud to announce that we have
unified all prior customer loyalty comp programs at our five online casino
properties into the new and all-encompassing 'Peak Rewards' loyalty program.
CLICK HERE to visit the site!
Current online sites that will participate in the loyalty program include:
The Sands of the Caribbean Online Casino (www.thesands.com) Omni Casino (www.OmniCasino.com)
49er Online Casino (www.49erCasino.com) One on One Online Casino
(www.1on1Casino.com) Three Diamonds Online Casino (www.3DiamondsCasino.com)
The new Peak Rewards loyalty program will enable players to automatically
accrue points in a single, convenient, easy to track loyalty account whenever
they wager at any Peak Entertainment online casino property and is designed to
reward loyal players with a faster, easier means of accumulating points that,
in turn, can be redeemed for:
FREE cash within the casino FREE travel offers (coming soon) FREE
merchandise rewards (coming soon) Under the new Peak Rewards loyalty program
all new and first-time players will be enrolled at the 'Base Camp' level by
default but can immediately rise to any one of five higher levels depending on
your level of play. Plus, if your player rating rises, you will earn points at
a faster rate as follows:
Base Camp - default rating Alps - points accrue +10% quicker than Base Camp
rating Rockies - points accrue +20% quicker than Base Camp rating Andes -
points accrue +30% quicker than Base Camp rating Himalayas - points accrue
+40% quicker than Base Camp rating Peak Summit Player - points accrue +50%
quicker than Base Camp rating Advantages:
The more you play, the quicker the points add up
You can accumulate play at a 10% faster pace as you increase your player
rating each step of the way from Base Camp all the way to the best of the
best, The Peak Summit Player. Your points will never expire
Unlike many other loyalty programs, Peak Rewards points will never expire
and continue to be rolled over from month to month. Double Dipping is allowed
That's right. You can double dip each month by taking advantage of both our
monthly promotions AND the Peak Rewards loyalty program. If that isn't a great
deal, we don't know what is! Play at a variety of different casinos, receive a
single player rating
We know you want variety in your online gaming action. Your play at all
Peak Entertainment properties will all be combined to give you one player
rating. So even if you play only a little at one casino, but a lot at others,
you'll still be rated at the same level for either or all. You earned the
points, you choose what to redeem them for
Players can request to have accumulated points exchanged into FREE cash for
their casino accounts, FREE travel or FREE merchandise at any time. The choice
is up to you, the player. Isn't that the way it should be? You earned the
points, you choose when you want to redeem them
Just tell us and we'll begin the processing of your redemption request.
It's quick and it's easy...just what you've come to expect from Peak
Entertainment. Monthly Rating
You will be given a new rating at the end of each month based on your prior
months play. If you didn't reach the rating you wanted last month, each month
you have another opportunity to reach the level of play you want. This is what
you said you wanted from a loyalty program and we delivered. We agree, a
monthly rating is better than a quarterly or yearly rating that you are locked
into. A word from our VIP Manager:
"By combining our various casino comp programs into the lucrative Peak
Rewards loyalty program, we've listened to and addressed the needs and wishes
of our players by consolidating our five previously distinct and individually
managed loyalty programs into one easy to use, all-encompassing system.
"Moreover, since points accumulate with play at any Peak Entertainment
casino, regular players can take advantage of special offers and bonus awards
at all the sites-and still continue to accumulate valuable points they can
redeem for FREE cash, FREE travel or FREE merchandise faster and easier than
at any other online casino - we like to call this 'double dipping'…but we
don't mind.
"There are two other important aspects of the new Peak Rewards loyalty
program our customers need to keep in mind.
"First, we'll be rating our players on a monthly basis at the end of
each calendar month. Depending on your monthly wagering activity, which will
establish your rating in the Peak Rewards program, players will be able to
accumulate points much faster for the same amount of play compared to our
previous loyalty programs.
Second, we changed our system so that our loyalty program is more firmly
back in the hands of you, our valued players. You can now choose WHAT you want
to redeem your Peak Rewards points for and WHEN you want to do it.
Previously, our various loyalty programs distributed comp rewards at the
end of each month. That's no longer the case. Now, you can redeem your points
any time YOU want, plus your points will never expire.
Our Peak Rewards loyalty program is just another example of how the casino
management at Peak Entertainment puts our customers first by making sure we
first listen and then design our online casino experience around your wants
and needs. We think you'll agree that the Peak Entertainment experience is
more rewarding, more satisfying and most all, more fun than any of our
competitors."
Shelly Knight Customer Relations and VIP Manager Peak Entertainment, NV
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