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Technical FAQ
If you have any technical problems or questions that aren't answered in this
information, please contact CasinoDomain
technical support.
Q: Which hardware do I need?
A: Since the casino uses Java, it can be run on any computer.
- The casino is optimized for a screensize of 800x600.
- A soundcard enhances the gaming experience, but is not necessary.
Q: Which software do I need?
A: You need a browser that supports Java. We recommend using Microsoft
Internet Explorer 4.0 or newer or Netscape
Navigator 4.0 or newer.
You are using Internet Explorer 6.0. The casino should work with this browser.
Q: I don't have Java. How do I get it?
A: If you don't have Java installed in you browser, download and install the Java
plugin from SUN.
Q: Does the casino work with AOL?
A: Yes, the casino works with AOL 4.0 or higher,
Q: When I go to a game page, the dice just keeps spinning. Why
doesn't the game appear?
A: You have an unsupported browser, or you have disabled JavaScript.
A Java error may have stopped the game while initializing.
Q: Do I need to enable cookies?
A: No, the casino doesn't need to use cookies.
Q: What happens if a game is disrupted before it is finished,
for example if my Internet connection is broken?
A: The next time you log in to the casino and play this game, it continues at
exactly the point where you left. If the game was finished, but you never saw
the result, you can request the result from support.
An unfinished game is kept for a week. After this time, the game is deleted and
the orignal bet is forfeit.
Q: When I go to a game page, I get a security warning asking me
if I want to install something. Why?
A: The reason is that you've chosen to use InstaPlayTM.
Instaplay keeps the game in your browser, so it can be started faster the next
time. There is absolutely no security risk with this, since the applet ony
requests the same priveleges as a normal applet. It can't change, add or remove
anything on your computer.
You need to click "Yes" in this dialog, or the game won't load.
Q: I already loaded the game, but now it tries to load it again.
A: Some times changes are made to the game to make them more user friendly,
faster, robust etc. These changes are loaded automatically if you answer
"Yes" to the dialog.
Q: The game "freezes" or displays an error message.
The casino looks strange or I get an error while navigating through the casino.
What to do?
A: There could be a number of reasons for this. For example:
- Your Internet connection was disrupted. - Try to go to the casino lobby,
and then back to the game again.
- You have outdated or erroneous files in your browser cache. Empty
the cache.
- Your were timed out from the casino. - You will have to login again.
- A problem in your browser. Close down all browser windows and start it up
again.
Internet Explorer's Java has a memory leak that causes it to slow down and
in some cases even stop working after extended play. The best way to deal
with this is to install SUN's
Java.
- A problem in your computer. Reboot the computer. This should only be
necessary if there is a serious problem with you computer.
Q: How do I empty my browsers cache?
A: Each browser has its own way of controlling its cache, and some have
different names for it. For instance the Internet Explorer calls it the
"Temporary Internet Files folder". We have information on how to empty
the cache of some of the more popular browsers.
You are using Internet Explorer 6.0
From inside the Explorer window:
- Click on the "Tools" menu
- Click on the "Internet Options" link
- Click on the "Delete Files" button
- When the new window opens, make sure that the "Delete all offline
content" box is checked
- Click on the "OK" button
- Click on the "OK" button to exit Internet Options
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