| 1.1 Logging In
Casino Las Vegas features two gaming modes:
Fun Mode and Real Money Mode. You can play in Fun Mode
for practice or play in Real Money Mode when you're
ready to place actual monetary bets.
-
Fun Mode allows you to play for virtual money -
you bet, win and lose nothing but virtual dollars.
No real money is involved and you do not need a
credit card to play. You do not need to be connected
to the Internet to play in Fun mode. The extent
of Fun mode play is not limited in any way.
-
Real Money Mode allows you to play for real dollars.
You are required to have a valid real money source
(such as a credit card) and you must be connected
to the Internet. See the Cashier section of this
help file for more information on depositing and
withdrawing money to and from your casino account.
When using Casino Las Vegas for the first time,
you need to create an account before logging in. There
are two types of accounts - a Fun Mode account and a
Real Money Mode account. Click on the topics below for
more information on creating an account.
Fun Mode
Account and Login:
Logging In:
When logging in to Fun Mode, you will be prompted to
enter your username, nickname (optional) and password.
If you enter a nickname, it will be displayed to other
players in the casino, when playing in Multiplayer Mode.
If you check the Remember password box, the computer
remembers your password and fills it in the next time
arrive at this screen. This way you do not have to type
it in every time you use the casino. Beware, however,
that anybody using your computer will be able to log
in under your account!
Account Creation: If you do not have a Fun Mode account
yet, you need to register (create an account) - click
on Create account to do that. A new window appears.
Fill in the two fields - your preferred password and
your email address, and then click Create. Casino Las
Vegas generates a unique username for you. You
can then log in using your new account.
Online and Offline: You can play in Fun mode both
online and offline. When playing in Online Fun Mode,
you are connected to the Internet. You can play in multiplayer
mode and chat with other players as you would in Real
Money Mode.
When playing in Offline Fun Mode, you are not connected
to the Internet and therefore the chat, multiplayer,
and private group options are not available. You will
also receive a message stating that a connection to
the server cannot be established. Also, an icon in the
casino lobby indicates whether you are online or offline.
Real Money
Mode Login:
Logging In:
When logging in to Real Money Mode, you will be prompted
to fill in your username, nickname (optional), and password.
If you enter a nickname, it will be displayed to other
players in the casino, when playing in Multiplayer Mode.
Account Creation: If you do not have a Fun Mode account
yet, you need to register (create an account) - click
on Create account to do that. A new window appears.
You will be prompted to fill in some personal information
that we need to create and manage your account. This
information is kept strictly confidential; we do NOT
share it with any third party company or organization.
The Create Real Account window prompts you to enter
the following information:
| Field |
Explanation |
| User name |
The name you will use
to log into the casino. Choose any user name you
desire. |
| Password |
Enter the password of
your choice. Your password must be between five
and ten alphanumeric characters. |
| Verify Password |
Type in your password
again to confirm your choice. |
| First name |
Your first name. |
| Last name |
Your last name. |
| Email address |
Your email address. |
| Address |
Your home mailing address. |
| City |
The city in which you
live. |
| State |
Your home state. (This
field is optional). |
| Country |
Your home
country. Select from the list of countries. |
| Zip/Postal Code |
Your zip or postal code. |
| Phone |
Your home phone number. |
| Fax |
Your fax number. (This
field is optional.) |
| Date of birth |
Your date of birth in
dd/mm/yyyy format. For example, for September
5, 1975 enter 05/09/1975. |
Click Create to complete creation
of your personal account. Casino Las Vegas assigns
you a unique username and a Security Code and sends
it to your e-mail address. You'll need your Security
Code to perform all your financial transactions, such
as deposit or withdrawal of money from your casino account.
Your password is used for login authentication. We suggest
you write it down.
Note: It is very important that you
fill in your correct and valid information so we will
be able to pay your winnings.
1.2 Casino
Las Vegas Casino Lobby
The lobby contains game icons (clicking on a game icon
starts the corresponding game) and a button for the
Casino Las Vegas Cashier. Certain information
is displayed here as well: the mode in which you are
playing (for real money or for fun), your current balance
and an indicator to let you know whether you are Online
or Offline.
Casino Las Vegas currently offers a total of
61 different casino games. The lobby displays a game
menu, where some games are grouped according to their
type. Click on a game name in the menu to start it.
Some games ask you to specify a bet amount (click the
value of the coins you want to bet) or multiplayer
mode. Click on the arrow buttons to scroll through
all the icons (up and down). There are two types of
games: table games and machine games.
Links and buttons in the lower right corner have the
following functions:
| Contact Us: |
Displays the Casino Las Vegas contact
information. |
| Latest Promotions: |
Opens an URL with the latest information on
Casino Las Vegas promotions and news. |
| Help: |
Opens the online help file, which you are
reading right now. |
| Options: |
Opens a window where you can adjust volume,
speed, sound, and screen size. See the Options
section of this help file. |
| Exit: |
Closes Casino Las Vegas. |
Options:
Game Speed:
Drag the slider to the right or left to increase or
decrease the speed of the multimedia animations used
during the games.
Disable DOUBLE UP in Video Poker
When this box is checked, the double, half-double and
collect buttons do not appear on the screen, you have
to press the ones on the machine itself.
Use large cards in card games
When this box is checked, cards are displayed double
their original size (in table games).
Play slots in ZOOM mode
In ZOOM mode, the reels, buttons and the winning table
are displayed larger.
Full Screen
Select this to display your game over the entire screen.
When this option is not selected you will see the Casino
displayed in a midsize window.
Audio Settings:
Sound Volume
Drag the slider to the right or left to lower or raise
the volume.
Sound
Select this to enable ambient sound effects – machine
noise, cards being dealt, dice rolls, etc.
Music
Select this to listen to background music while you
play.
Dealer Voices
Select this to hear the dealer speaking while you play.
The sound option must also be selected in order to hear
the dealer.
Multiplayer
Modes
Some games feature the following Multiplayer Options:
Multiplayer
You can play with up to two other players who are online.
Single Player
You play alone at the table.
Private Group
You can join or create a group that up to two other
people can join.
1.3 Cashier
In Real Money Mode, click Cashier to deposit or withdraw
money. You can also view your entire transaction history
from inside the cashier. In Fun Mode, use the Cashier
to deposit or withdraw virtual dollars to your account.
Deposit
Cashier
There are 19 available methods for depositing money into your Casino account: Visa, Mastercard, Neteller, InstaCash, Firepay, Citadel, MyCitadel, Instadebit , Moneybookers, 900 Pay, eWalletXpress, Click2Pay, Wire Transfer, EcoCard, UseMyBank, PaysafeCard, Bank Draft, and Bank Draft Express.
Note: if you have pending withdrawals that are waiting to be processed, you will be prompted when entering the Cashier's Deposit screen. This serves to remind you that you may prefer to cancel a pending withdrawal rather than make another deposit.
For additional information about our available payment methods you are welcome to enter the “payment option” in the web site. Click here to payment option
Registering
a New Credit Card
You must register your credit card before you can use
it in Casino Las Vegas. To register your credit
card, fill in the following form. You will be prompted
to enter your personal details for registration with
the secure Casino Las Vegas server.
The Register New Card dialog requires that you fill
in the following information:
| Credit card number |
The number of the credit card number you wish
to register. |
| CVV2 number |
CVV2 number from the back of your credit card
(Optional) * |
| Credit card owner's first name |
The first name of the credit card owner. |
| Credit card owner's last name |
The last name of the credit card owner. |
| Credit card type |
Select the type of credit card you wish to register
from a list of MasterCard, Visa, American Express,
Diners Club, FirePay or Other. |
| Expiration month |
Select the month your credit card expires. |
| Expiration year |
Select the year your credit card expires. |
| Address |
Your mailing address. |
| City |
The city where you live. |
| State |
Your home state. (This information is optional). |
| Zip |
Your zip code. |
| Country |
Select your country from the list of countries. |
Click Enter to complete your credit
card registration.
* - The CVV2 number is used for additional security
- it is up to you whether to reveal it to us or not.
To find your credit card's CVV2 number, refer to the
last three numbers on the back of your credit card:
Withdraw
Cashier
You can withdraw money from your Casino Las Vegas
account at any time.
-
The Withdraw tab allows you to
withdraw money from your casino account.
-
The Pending Withdraws tab allows
you to display the withdrawals you have requested,
but have not been processed yet. Casino Las Vegas
waits four days before processing your withdrawal
request. During this time period you can use this
option to cancel your withdrawal request and transfer
the money back into your casino account.
Transaction
History
The Transaction History allows you to view all financial
transactions performed through the cashier section of
the casino. All withdrawals and deposits, approvals
and declines, using all available methods, including
COMP points to balance conversions, are listed here.
Select the desired range of dates and click the View
History button to perform a search.
Credit
Card Limitations
Casino Las Vegas is bound by the credit card companies own limitations and due the new restrictions imposed upon the Casino by Visa International
from the 1st January 2004 we can no longer process any portion of any withdrawal to a
Visa Credit Card including the players' original deposits made by any Visa Credit Card.
All withdrawals will be processed by any of the other withdrawal methods provided and
stated in the Withdrawal section of the Casino Cashier.
These are Bank Draft, Bank Draft Express and any of the other options available as long
as you have registered the deposit method at the Casino.
As yet these changes do not affect our
Mastercard policy, however we do recommend all our players register and deposit using any of the
Alternative Methods, especially Neteller as we understand that versatility in depositing and
withdrawing is paramount for every player. only refund winning amounts to the player's credit card up
to the amount initially deposited using that credit card. Account money that was not originally
deposited by credit card can be returned to the player via a bank draft or wire transfer.
Comps
Comps (i.e., complementary points) are rewards given
to valued customers based on their wagered amounts.
You don't have to be a "high roller" to earn Comp points.
Every Casino Las Vegas player is automatically
enrolled in the VIP Player Club where you earn points
with each bet you make - regardless of whether you win
or lose. The points are granted based on the amount
you bet while playing. The higher your VIP level, the
more points you get for each £1 bet. You can accumulate
these points and then convert them to real money.
To view your current Comp points,
click the Cashier button and click the Comps icon. An
up-do-date total of your points is displayed. You will
also see the number of points you need to move to the
next VIP level.
To convert Comp points to real money,
just click the Convert to real money button. The money
is deposited to your casino account immediately. The
conversion ratio is also displayed.
Note: Comp points are paid out only
on Real Money accounts
1.4 Contact
Us
Service and Support
Our customer service is on stand-by 24 hours a day,
7 days a week, for any questions, comments, or suggestions
you might have.
You can contact the customer service and support center
by phone, fax, or email. For up-to-date fax and phone
details, visit our web site at:
www.casinolasvegas.com
Support by e-mail
We guarantee a response to all e-mail requests within
25 minutes.
To help us provide you with the best service available,
please choose the e-mail address that addresses the
kind of help you require:
| deposits@casinolasvegas.com |
Questions regarding
deposits to your casino account. |
| withdrawals@casinolasvegas.com |
Questions regarding
withdrawals from your casino account. |
| tech@casinolasvegas.com |
Questions regarding
software installations or download. |
| feedback@casinolasvegas.com |
Feedback, comments,
and suggestions. |
| vip@casinolasvegas.com |
Questions from VIP
members. |
| support@casinolasvegas.com |
All other issues. |
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