Ruby Fortune Casino
Site preview of the best internet on line casinos
That's right - Get a 125% match bonus when you open a Real Account and make
your first purchase of $20 or more. Any amount purchased above $20 will be
matched by a 125% bonus up to a purchase limit of $80. Once you have made your
first purchase, click here.
* Terms and Conditions apply.
An extra 'no strings attached' bonus of $1,000 will be granted to any
player who wins a Progressive Jackpot of $5,000 or more, at any of Ruby
Fortune's Progressive Games.
Every month Ruby Fortune offers you the opportunity to win extra cash and
great prizes. Simply play the games that we recommend.
Receive $20 for introducing new Players at Ruby Fortune.
* Terms and Conditions apply.
Click here to join the loyalty club Once you have registered a Loyalty Club
account, every $10 wagered will earn you 1 Loyalty Club point. Points can be
redeemed in units of one thousand (1,000) for FREE casino credits, by logging
in to the Ruby Fortune Loyalty Manager. The point conversion rate is 1,000
points = $10.
The banking facility is only available to Real Players i.e. Players who
wager with real money as opposed to Guest Players, who play for fun.
Ruby Fortune Casino accepts both Visa and MasterCard. Ruby Fortune also
accepts various debit cards. Please see the debit card section below. Should
you feel uncomfortable giving your credit card details out over the Internet,
you may submit them via fax or telephonically. Approved transactions are
automatically credited to your casino account to allow uninterrupted playing.
Ruby Fortune Casino enforces a purchase limit of US$2,500 on each
registered card, refreshed twice weekly, with a maximum single purchase amount
of US$500 and a maximum daily purchase of $1500 per card. You may not perform
more than 10 transactions per day, nor register more than three credit cards
in your name. If you wish to register more cards, please contact casinomanager@rubyfortune.com,
we'll set it up for you at our own discretion.
All credit cards are refreshed every Tuesday and Friday at 18H00 (Eastern
Standard Time)/24H00 (GMT + 2 Hours). Financial transactions are processed by
either Proc-Cyber Services or by Eproc Ltd, Gibraltar, UK, a subsidiary of
Ruby Fortune Casino. On your statement you will be billed as
www.thepalacegroup.com, www.proccyber.com, or www.firepay.com.
If you are experiencing problems making purchases, please contact the
customer service team toll free or e-mail us at cashier@rubyfortune.com. We
are available 24 hours a day for your convenience.
Using Neteller is like using an online wallet. You can deposit, withdraw
and transfer funds directly to your Ruby Fortune Account conveniently and with
minimal fuss. You can fund Neteller easily by Debit and Credit Cards, ACH,
Bank Wire and other convenient purchasing methods.
To register a Neteller account, click here.
PrePaidATM is the newest and most exciting purchase mechanism to appear on
the Internet in recent times. You can fund your PrePaidATM account by Direct
Debit and Credit Cards, ACH, Bank Wire and "Quick Collect" - a
unique product from Western Union. PrepaidATM can be used wherever debit cards
are accepted and promises zero rejections and zero up front fees.
To register a PrePaidATM account, click here.
You can fund your casino account from a FirePay personal payment account,
one of the most secure, private and confidential payment mechanisms on the
Internet. The biggest drawcard of using this method is that you will not have
to reveal your credit card details or payment history for purchases. How to
purchase casino credits using FirePay:
Sign-up with FirePay and link a bank account of your choice to this
convenient e-cash solution. In order to ensure a successful purchase with
FirePay, you need to specify the same email address you registered your Ruby
Fortune account with. Log-in to the casino as a REAL Player and go to the
banking section. Proceed as if you were registering a debit card. Insert your
FirePay details and complete the required fields with the same data you used
to open your FirePay account. Once completed, you will receive the message
"Your card has been registered successfully at the casino!".
Purchase normally.
Your FirePay account cannot be charged with more funds than have been
allocated by you. You also have access to full-time support with online
account activity statements and email purchase confirmations.
To access FirePay.com, please click here.
Ruby Fortune Casino accepts Citadel Electronic Internet Check, an
easy-to-use and cost-effective payment service that clears your check faster
than ACH. What are the benefits of Citadel? Purchase casino credits
instantly! Authorized accounts may purchase up to $1,500 in casino credits
per 7-day cycle. Citadel Commerce assures the privacy of your personal
information and total security of all the transactions you make via the
Internet. Citadel Commerce offers 24/7 customer support.
How to purchase casino credits using Citadel Electronic Internet Check:
Existing Citadel users: log on to the Ruby Fortune Casino software and make
your Citadel purchase from the casino's banking system.
New Citadel users: to sign up with Citadel straight away, click here now or
sign up later via the Casino software. Simply log onto the Ruby Fortune Casino
software, open the Casino's banking system and select the Citadel purchase
option. You will be prompted to register and open a Citadel account
automatically. As a new Citadel account holder, your first-time purchase limit
is $500, until your account is authorized. Your purchase limit will be
increased once the brief authorization period is complete.
Queries If you have any questions, please contact the Ruby Fortune Support
Team or Citadel Commerce Customer support at the numbers below:
Citadel Commerce Support Telephone: +1 (604)299-3939 Toll free: 1 (877)
747-8433 E-mail: support@citadelcommerce.com
No levies are charged to utilize this method. This option is available to
USA residents only.
To request an ACH online, please enter your casino account number below:
Account Number: You will be taken to an online form, where you will need to
fill in the following details:
First name. Last name. E-mail address. E-cash account
number. The amount you wish to deposit in US$. Bank account number.
The 9 digit ABA / Routing number of your bank. Your full name as it
appears as a signatory to the account. Your type of account (Check or
Savings).
Your casino account will be credited as soon as receipt of the funds is
confirmed. This usually takes three to four working days due to arrival of
confirmation from your banking institution. There are no charges levied for
this method but you must be a signatory to the account in order to utilize
this system.
The Gaming Card is a private credit card issued to the Internet's most
exclusive online gamers. The Gaming Card offers the following prestigious
benefits: A spending limit of US$3000 per day. Interest on credit balances
over US$500. No rejections as long as you have funds in your account. Free
online banking statements. Fast payouts. Winnings will be paid to you in 48
hours. Unfortunately, applications for the gaming card cannot be made online.
Membership is only issued to players who are invited by the casino.
To find out if you qualify for this product please e-mail gamingcard@rubyfortune.com
Ruby Fortune Casino accepts Visa Delta debit cards for US Dollar purchases.
Should you feel uncomfortable giving your debit card details out over the
Internet, you may submit them via fax or telephonically. Approved transactions
are automatically credited to your casino account to allow uninterrupted
playing. Ruby Fortune Casino enforces a purchase limit of US$2,500 on each
registered card, refreshed twice weekly, with a maximum single purchase amount
of US$500 and a maximum daily purchase of $1500 per card. You may not perform
more than 10 transactions per day, nor register more than three debit cards in
your name.
All debit cards are refreshed every Tuesday and Friday at 18H00 (Eastern
Standard Time) / 24H00 (GMT + 2 Hours). Our financial transactions are
processed by either Proc-Cyber Services or by Eproc Ltd, Gibraltar, UK, a
subsidiary of Ruby Fortune Casino. On your statement you will be billed as
www.thepalacegroup.com.
If you are experiencing problems making purchases, contact the customer
service team toll free or e-mail us at cashier@rubyfortune.com. We are
available 24 hours a day for your convenience.
An electronic transfer of funds from the player's bank account into Ruby
Fortune's bank account must be accompanied by submission of all relevant
details pertaining to the transaction for our tracking purposes. The minimum
transfer amount for this method is US$500,00. All associated costs, subject to
a maximum of 10% (ten percent) of the amount transferred, will be refunded as
casino credits upon receipt of adequate proof of such costs. A further bonus
of 10% of the amount transferred will be credited to your casino account,
subject to our standard bonus terms and conditions.
You can have funds credited to your Casino Account by either of these two
methods:
Option 1: Click Here to enter your details so that a form can be generated
that you will fax to us to request a wire transfer on your behalf. Our e-cash
merchant can process your request quickly by using this method.
Option 2: If you would like to send us a wire transfer, please enter your
e-mail address and we will send you the necessary details:
Then once your bank has transferred the funds complete this form so that
your gaming account can be credited. Casino Account Number: Full Name:
Remitting Bank: Bank Account Number: Account Name: Transfer Amount: Transfer
Date:
Please note that it is not necessary for you to cash-in your winnings at
the end of each session. Your account can be left with a positive balance, and
will be automatically saved by our server. These credits will be available for
you to use the next time you log on to Ruby Fortune. Ensuring your account
maintains a positive balance has the following advantages. a) You don't need
to purchase each time you want to play and b) You won't deplete your purchase
limits unnecessarily.
All cashins are made through the casino software. There are 5 options to
cashin a winning balance from your casino account. To process a cash-in simply
click on the bank button on the main screen of the Ruby Fortune software. Once
at the bank, please click on the "cashin" tab and enter the amount
that you wish to withdraw in the box that appears. This will record your
cash-in with us, it will appear on our systems immediately and will be
processed within 48 hours. Further bank processing time may however apply,
tranactions may take up to 4 business days to show on your account statements.
Please note, players with large first time cash-ins may need to comply with
certain security requirements, see the paragraph on fraud for further
information.
Cashin's can be reversed, for your convenience. It is possible to reverse
your cash-ins online! However, you will need to make the reversal within 48
hours of your last cash-in to be successful. Details provided below.
Please note that checks can be sent in the following currencies:
US Dollar Euros Great British Pounds Hong Kong Dollar Japanese Yen You can
choose between a check being posted or couriered to the address you supplied
the casino with when registering. There are no charges for a check sent by
ordinary mail. Courier fees will depend on your location and are deducted from
your cash-in amount.
Disclaimer
Proc-Cyber Services or its clients will not be held responsible for
fluctuating exchange rates that affect the payout amount. Please note exchange
rates will apply to the date that the cash-in was processed.
No charges are currently levied for withdrawing money via these methods.
Cash-ins are usually refunded against original purchases using Firepay,
Neteller or PrepaidATM. Ruby Fortune may elect to honor cash-ins in the form
of direct bank transfers (ACH) or as a check.
Winnings up to the value of your credit card, FirePay, Neteller or
PrePaidATM purchases will be credited to your credit card, FirePay, Neteller
or PrePaidATM account. Additional winnings will be paid out to you by check or
bank transfer - whichever you prefer.
For more information about FirePay click here.
For more information on Neteller click here
For more information on PrePaidATM click here.
If you request a cash-in and change your mind and wish to continue playing
with those credits, you may request a reversal of the cash-in within 48 hours.
When you enter the banking module within the casino software you will be
given the option to reverse any pending cash-ins.
If you have experienced any difficulties downloading our free software from
our website or just simply want to have Ruby Fortune on CD-ROM, we will send
you a free Ruby Fortune Casino CD-ROM! To receive a free Ruby Fortune CD-ROM,
all you need to do is follow these easy steps below: Fill out the form below
by entering your postal details. Click Submit and a CD-ROM will be dispatched
via post to your address. When you receive the CD-ROM, simply insert it into
your computer and follow the instructions to install the casino software
directly from the CD!
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Zaire Zambia Zimbabwe Email: Are you over 18? Yes No
General Inquiries: inquiries@rubyfortune.com Accounts Inquiries:
cashier@rubyfortune.com Technical Support: support@rubyfortune.com
Rules and Payouts: rules@rubyfortune.com Promotions: promos@rubyfortune.com
USA: 1-800-768-1962 Canada: 1-800-768-1965 UK: 0800-328-7749
Rest of the world: (charges may apply) +44-800-328-7749 You can find
answers to many common support queries in the FAQ section. Click here to read
the FAQs.
Ruby Fortune is an online casino licensed by the Kahnawake Gaming
Commission, Mohawk Territory of Kahnawake, Canada. We specialize in providing
a fair and entertaining online gaming experience. Our state-of-the-art
software is powered by Microgaming, the leading casino software-provider in
the world. Payouts are guaranteed to be fair and consistent with those offered
by traditional, land-based casinos. Monthly payout reports are published by
Ruby Fortune Casino and are reviewed by PricewaterhouseCoopers.
For your protection each and every transaction is recorded and logged. All
game sessions are also recorded resulting in a complete audit trail. Proc
Cyber Services, the leading e-commerce provider, processes all payments in a
completely secure environment.
With 24X7 support, convenient payment and cash-in options, and a wide
selection of games - you can rest assured that you are entering a world-class
casino that offers a truly exceptional experience.
If you would like to find out more about Ruby Fortune, we have included
some useful links below.
Payout Percentage Reviewed by PricewaterhouseCoopers Inc. FAQs Terms &
Conditions Privacy Statement
How do I download the free software? What do I do once the download
is complete? Where is the downloaded file? What is the installation
file called? What are the minimum system requirements? How do I
connect to Ruby Fortune?
How do I register at the Casino? What is the minimum amount of
gaming credits I need to purchase? I want to play for free but I am asked
for a credit card - why? Do I pay to play as a Guest? For how long
will my Guest account be active? Can I purchase more casino chips in Guest
mode?
How do I log in to the casino? What is my password and account
number? What if I try logging in and it does not connect?
Are my transactions secure? How do I purchase credits? Why are
my credit card purchases being rejected? How do I cash-in my winnings?
What fraud prevention measures are in place?
How do I download more games? Why is a game grayed out? What do
I do if a game I play has "upgrade available" written on it and is
grayed out? Why does it take so long to download new games? What if I
get an error when I try to download new games?
What are Instant Flash Games? Can I use my account on both the
flash and downloadable casino?
Is my credit card number safe in your hands? How safe is it to give
my credit card details over the Internet? Are my account number and
password safe?
How do I get technical assistance? Who do I contact for queries?
Am I old enough to legally play at this casino? Can I register a
credit card at the casino that is not in my name?
How fair are the games at your casino? What happens if I lose my
connection to the gaming server? Why do the slot wheels just keep spinning
and don't stop? Why does the Roulette ball just keep spinning and doesn't
stop? Why do the cards not flip over during a hand?
Click here to view all your online purchases and cash-ins.
Click here to view your payouts and wagers over the last 24/48/72 hours.
Server Time Notice.
Please note that all online transactions are recorded with our local server
time which is GMT + 2 hours. Where appropriate, please allow for the
difference in International Time Zones when comparing our statement with your
personal financial records.
Transactions, which appear to be missing from a statement, are likely to be
found on the following day's transaction record.
By playing at the Ruby Fortune Casino ("the Casino"), You
("the Player") represent and warrant that you fully understand and
agree to comply with these Terms and Conditions.
1. The Player agrees and becomes a party to the rules: By use of this Web
site, opening an account at the Web site, playing at the casino, use and
re-use of such an account, participating in the games, or acceptance of any
prize, the Player hereby represents, warrants and certifies all of these terms
and conditions. 2. The Player fully understands, agrees to, becomes a party to
and shall abide by all rules, regulations, terms and conditions contained
herein and as such rules; regulations, terms and conditions may change from
time-to-time. 3. The Player should not participate in games, open, use, reuse
an account, enter web site or casino nor accept any prize if the Player doesnt
agree with terms and conditions or understand them, as such rules may change
from time to time. 4. The Casino is restricted to individuals of legal age as
determined in the jurisdiction in which the individual resides. The Player
cannot play under any circumstances if she/he is not at least eighteen years
of age. 5. The activities and games of the Casino are open only to residents
of those jurisdictions where such participation is legal and not prohibited.
The Player acknowledges that it is his/her sole responsibility to understand
the laws in his/her jurisdiction, which may prohibit participation of the
online casino facility. Such laws may disqualify the Player from participating
and nullify eligibility. 6. The Casino makes no representations or warranties,
implicit or explicit, as to the Player's legal right to participate in the
Casino games nor shall any of the Casino's employees, licensees, distributors,
wholesalers, affiliates, subsidiaries, advertising, promotion or other
agencies, media partners, agents or retailers have the authority to make any
such representations or warranties.
128-bit SSL (Secure Socket Layer) Digital Encryption is used to protect the
details of your electronic transactions over the Internet. This is the
Internet security standard for online transactions as demanded by major
financial institutions. If you are uncomfortable including your credit card or
banking details in any e-mail correspondence, you always have the option of
phoning your details through to our customer service agents on our toll free
line.
All commercial transactions at Ruby Fortune are facilitated by Proc-Cyber
Services, the Internet's premier electronic cash merchants. Their services
offer safe and secure e-cash, which Ruby Fortune is proud to be able to accept
as a means of purchasing tokens.
This privacy statement is dedicated to protecting your privacy. The manner
in which we gather information and use it for our web site is disclosed below.
The information that we gather from you includes contact details, unique
references (eg.your social security number) and financial information. We use
your contact details to keep you up to date with Casino information. Unique
references allow Ruby Fortune to verify your identity and the validity of your
account. Financial information is used to check your qualifications and
process your account details when you register as a Real Player. Ruby Fortune
also keeps your IP address. This confirms your identity and alerts us if there
is a server error.
Security measures have been put in place to protect against the loss,
alteration and misuse of information under our control. Credit card
transactions cannot occur without correct passwords and account numbers being
supplied. Proc-Cyber-Services (PCS), our E-commerce partner, requests specific
details in order to purchase e-cash credits. They also have a thorough Fraud
Department, skilled at using the latest credit card control measures to ensure
integrity and confidentiality of customers' personal details. A record of
every transaction made is kept, allowing for a complete audit if necessary.
Our financial transactions are processed by Eproc Ltd, Gibraltar, UK, a
subsidiary of Ruby Fortune Casino. On our statement you will be billed as
www.thepalacegroup.com, www.proccyber.com, or www.firepay.com.
128-Bit encryption is activated when transferring data via the Internet.
Each customer is issued with a unique account number and can choose their own
password, which our staff cannot access.
Ruby Fortune Contact Details:
Email:
General Inquiries: inquiries@rubyfortune.com Accounts Related
Enquiries: cashier@rubyfortune.com Technical Assistance: support@rubyfortune.com
Rules and Payouts: rules@rubyfortune.com Competition and Promotions:
promos@rubyfortune.com
Toll Free Numbers:
USA: 1-800-768-1962 Canada: 1-800-768-1965 UK: 0800-328-7749
Rest of the world: +44-0800-328-7749 (charges may apply)
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